Dubai's Agentic AI plan in numbers: 295,000 companies, 100 assistants, 50 new firms

This month, at a meeting of the Higher Committee for Future Technology Development and the Digital Economy, His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, reviewed the plan to expand Agentic AI across Dubai's private sector. It aims to support nearly 295,000 companies, develop 100 specialised AI assistants over the next two years and help establish 50 new AI-focused companies.

The stated goal is for Dubai to become the world's leading hub for developing and deploying advanced AI solutions, with the private sector playing a central role.

A general chatbot knows a little about everything. A specialised assistant knows one job well: the rules, the documents and the steps of a particular sector. For example:

• Retail: answers stock and order questions and arranges delivery.
• Real estate: qualifies enquiries, books viewings and follows up.
• Healthcare: handles appointment requests and reminders.
• Facilities: logs faults, assigns technicians and tracks completion.

• Write your processes down. An assistant can only follow steps that are defined.
• Clean your records. Customer, product and asset data should sit in one system.
• Choose where it meets your customer. In this region that is usually WhatsApp.
• Name an owner. Someone in the business must be responsible for it.

BWC builds this kind of system. BizBot gives businesses automated conversations on WhatsApp across sectors, and Tessaro supports facilities and maintenance teams. The direction set for Dubai and the practical tools now point the same way.