BIZBOT TURN
CONVERSATIONS
INTO OPERATIONS.
Not a chatbot. An AI-native platform that classifies, routes, escalates, and resolves — 24/7.
WHAT HAPPENS TO
A CLAIM THAT
ARRIVES AT 2AM
ON A FRIDAY?
BizBot receives it, classifies the incident, triggers OCR document collection, and routes to the right adjuster — before a single agent logs in.
Muscat Insurance Company (Oman): 60–70% of all claims now via WhatsApp. Status calls: zero.
SIX WAYS BIZBOT TRANSFORMS INSURANCE OPERATIONS
MOTOR CLAIMS INTAKE
Customer reports accident via WhatsApp. BizBot OCR-processes documents and creates a structured claim with reference number.
HEALTH CLAIMS SUBMISSION
Insured submits bills via WhatsApp. BizBot validates policy, logs the claim, sets resolution timeline.
POLICY RENEWAL REMINDERS
Automated at 30, 14, and 3 days before expiry. One-tap response triggers a payment link.
COMPLAINTS CAPTURE
Structured intake, AI category classification, auto-escalated to correct department with full transcript.
NCD CERTIFICATE REQUESTS
Customer requests via WhatsApp. BizBot validates eligibility and routes for automated issuance.
STATUS TRACKING
Reply STATUS any time. Real-time updates from internal systems — no agent involved.